Bitstarz & Softswiss - Very Disappointed in their policies re Withdrawals/Deposits and WONT BE BACK

neet

Member
Just some brief feedback on my overall disappointed with Bitstarz.com as a long time regular player in their casino who will never be back.



A few weeks ago I deposed around 500 USD worth of BTC and played, had fun, and Lost it all. No problem, as we all know it happens.



Then today, I deposited around $100 USD in BTC, lost it in 20-30 minutes. No Worries, it happens.



Then I deposited another $100 USD in BTC, and was lucky to win around $200 in 10-15 minutes.



I then decided to withdraw around $200 and leave around $70 in the casino to play with.



While the withdrawal was processing I kept playing and loosing and later received an email alert stating that my withdrawal was denied since their is now a 3x play through requirement on deposits. Wow seriously???? I do not use any bonus money, so this means they now force a play through on your own money. This seems totally unfair and ridiculous to me.



In the recent past I deposited there before, and took money out without meeting any play through. Sometimes I deposited and later got busy and changed my mind and just took my money back out, without playing at all (or just a few clicks on slots), never a problem.



So now they changed their terms so that you cant take your own money out without meeting a 3x play through. This should have resulted in an email information everyone of this new rule. Or if this is an old rule they never enforced until now, still a message should have gone out. And furthermore, they should provide tracking of your progress to be able to take your own money back out (how far along you are on meeting their 3X play through rule on taking your own money back out). How else can you know? You have to contact support to ask when you can take your own money out and how close you are to meeting the play through on your own money???



What makes me more upset is when you check their balance page it shows the full amount as being withdrawable and there is no tracking that shows you if you met the 3x play through or what your progress is towards meeting it (since this is not a bonus). And as I kept playing they returned my deposit to my available balance without telling me until later so I over played and lost 25% of the $200 I had planned on withdrawing. It would have been nice for them to tell me before I lost some of my requested withdrawal. And I don't watch my balance when playing in a game every second so did not notice a sudden increased when they dropped my failed deposit back into my play balance. (When you withdraw money the withdrawal is tied up so you dont see that in your balance, then they simply dropped it back into my in game play balance). The email arrived later saying the deposit failed, so this was also frustrating.



I had a previous problem with them that was resolved through this site's complaint process, but as this is their policy now there isn't much that can be done other than avoiding them as long as they refuse to return your own money.



At least in a land based casino you can walk out whenever you want and bring your own money with you. With this development it means you cant even leave with your own money unless you have played it through 3x. If other casinos online are doing this I will go back to land based casinos over this rule.



Maybe this is only Soft Swiss casinos doing this as bit starz is another of their white label casinos from what I know (or maybe they have their own license now, not sure). Anyway if this is all Soft Swiss casinos I guess its time to find others who dont have such rules.



It would sure be awful to hit a jackpot quickly then not be able to take the money out due to a 3x play through rule.



I understand bonuses have play through rules which is why I dont accept bonuses. For real money deposits having a play through I will never come back to this casino or any other Soft Swiss casino with the same rule (maybe all of them).
 

joker

Member
BitStarz is a part of Direx n.v. casino group, this term applies to all of their casinos. In fact, there are many casinos require a minimum playthrough of 1 x on deposited money. This is a rule to prevent money laundry scemes. I too think it's a stupid rule but it is added not for nothing.
 
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