Hello fellow online gamblers. I will try to keep this as short and to the point as possible, but I am sorry to say it may end up quite long regardless
I have been playing at BitStarz.com for 4 years, since early 2016. And overall have Lost quite a bit of money. That is par for the course, so no issue with that. I always use Bitcoin to deposit and withdraw. In 2016 they verified me, and I had no issues with deposits and withdrawals since then. However for the last few weeks I have always lost everything I deposit, until yesterday finally I had a few small wins that resulted in around $1200 USD that I was able to withdraw, which is less than I deposited over the last few weeks. So basically I was getting my money back through some rare good luck at this casino. Well when I submitted the withdrawal I was quite shocked that they insisted I had never verified myself and that they would not allow me to withdraw my winnings until I verified myself. I argued that I did this in 2016 and why would I need to do it again after 30-40 withdrawals (I am estimating) over the last 4 years, now suddenly I have a small win and they want to verify me again. They insisted I look in their website at the "documents" section and I would see that there are no documents there which they claim proves I was never verified. I explained to them that does not prove I was never verified, I know that I was, and I will spend a few days going through email back ups to prove to them I was. However what I mentioned to them that does prove is that somehow they are missing my identification documents which means perhaps they were hacked, or something happened that resulted in my personal private data being gone/potentially compromised//etc. In any case the other issue is their support said I could upload my drivers license which would be sufficient since it includes my address so I did so and they said within 12 hours they would pay me. I waited 18 hours with no response so I contacted support and they said they cannot accept a drivers license as proof of address so I need to give them another document. Since they were already past the 12 hours I am glad I checked since they did not tell me anything until a few hours after I asked I received an email. So I just uploaded my vehicle registration.
Now the issue is in my country (Philippines) we have bad mail service so all of my ID has one house address, but my primary address is an address where I dont get mail (I have two residences). The address BitStarz has is my house with no mail service (rural area) and the address on my ID is another address (where we do have mail service). Both residences are about a 20 minute drive from each other. Based on how they have handled this so far, I am quite sure they will hassle me as long as possible as it seems clear they do not intend to pay, or if they do they will delay it as long as possible.
My primary concern more than having them refuse to give my withdrawal involves online gaming and the fact that you can loose tens of thousands of Dollars and then when you want to withdraw $1000 for example, they hassle you and make it almost impossible to get the money out. So the question is why risk spending $5000 or $10,000 USD or more (equivalent in bitcoin) when they may not even pay you if you win? It seems it is at their discretion to pay you or not. Of course they will not refund the money you lost, but they may refuse to pay the money you won. Imagine if you won a $50,000 USD equivalent jackpot how hard they would make it to get your money if they make it this hard for $1200 USD.
Keep in mind all deposits I make are in BTC and all withdrawals in BTC, so this should be quick and easy process.
I am curious if anyone else had this issue with BitStarz or if its only me they are hassling. I did post something negative about them a few years ago when they had a system glitch that resulted in a huge win using bonus money that they would not pay (several thousands dollars they cancelled since their free spins worked on a game that apparently it should not have worked on so the several thousand dollar win I had in bonus money that I was working on earning through playthrough and very close to reaching that point where I could withdraw it) they cancelled the funds suddenly without telling me and they said it was due to the bonus being used on a game that it should not have worked on (which I had no way to know, since it said it worked on that game in the bonus options and it worked on that game).
Thanks for reading my long message, hoping for some feedback. I will feel a dispute as well with the license authority since I am also concerned perhaps they were hacked or how else would they loose my ID documents I gave before and also why would they let me withdraw for 4 years with no issues even larger amounts and suddenly now they refuse my withdrawals. Very concerning in my opinion.
I have been playing at BitStarz.com for 4 years, since early 2016. And overall have Lost quite a bit of money. That is par for the course, so no issue with that. I always use Bitcoin to deposit and withdraw. In 2016 they verified me, and I had no issues with deposits and withdrawals since then. However for the last few weeks I have always lost everything I deposit, until yesterday finally I had a few small wins that resulted in around $1200 USD that I was able to withdraw, which is less than I deposited over the last few weeks. So basically I was getting my money back through some rare good luck at this casino. Well when I submitted the withdrawal I was quite shocked that they insisted I had never verified myself and that they would not allow me to withdraw my winnings until I verified myself. I argued that I did this in 2016 and why would I need to do it again after 30-40 withdrawals (I am estimating) over the last 4 years, now suddenly I have a small win and they want to verify me again. They insisted I look in their website at the "documents" section and I would see that there are no documents there which they claim proves I was never verified. I explained to them that does not prove I was never verified, I know that I was, and I will spend a few days going through email back ups to prove to them I was. However what I mentioned to them that does prove is that somehow they are missing my identification documents which means perhaps they were hacked, or something happened that resulted in my personal private data being gone/potentially compromised//etc. In any case the other issue is their support said I could upload my drivers license which would be sufficient since it includes my address so I did so and they said within 12 hours they would pay me. I waited 18 hours with no response so I contacted support and they said they cannot accept a drivers license as proof of address so I need to give them another document. Since they were already past the 12 hours I am glad I checked since they did not tell me anything until a few hours after I asked I received an email. So I just uploaded my vehicle registration.
Now the issue is in my country (Philippines) we have bad mail service so all of my ID has one house address, but my primary address is an address where I dont get mail (I have two residences). The address BitStarz has is my house with no mail service (rural area) and the address on my ID is another address (where we do have mail service). Both residences are about a 20 minute drive from each other. Based on how they have handled this so far, I am quite sure they will hassle me as long as possible as it seems clear they do not intend to pay, or if they do they will delay it as long as possible.
My primary concern more than having them refuse to give my withdrawal involves online gaming and the fact that you can loose tens of thousands of Dollars and then when you want to withdraw $1000 for example, they hassle you and make it almost impossible to get the money out. So the question is why risk spending $5000 or $10,000 USD or more (equivalent in bitcoin) when they may not even pay you if you win? It seems it is at their discretion to pay you or not. Of course they will not refund the money you lost, but they may refuse to pay the money you won. Imagine if you won a $50,000 USD equivalent jackpot how hard they would make it to get your money if they make it this hard for $1200 USD.
Keep in mind all deposits I make are in BTC and all withdrawals in BTC, so this should be quick and easy process.
I am curious if anyone else had this issue with BitStarz or if its only me they are hassling. I did post something negative about them a few years ago when they had a system glitch that resulted in a huge win using bonus money that they would not pay (several thousands dollars they cancelled since their free spins worked on a game that apparently it should not have worked on so the several thousand dollar win I had in bonus money that I was working on earning through playthrough and very close to reaching that point where I could withdraw it) they cancelled the funds suddenly without telling me and they said it was due to the bonus being used on a game that it should not have worked on (which I had no way to know, since it said it worked on that game in the bonus options and it worked on that game).
Thanks for reading my long message, hoping for some feedback. I will feel a dispute as well with the license authority since I am also concerned perhaps they were hacked or how else would they loose my ID documents I gave before and also why would they let me withdraw for 4 years with no issues even larger amounts and suddenly now they refuse my withdrawals. Very concerning in my opinion.